FREQUENTLY
ASKED
QUESTIONS
Below are some of the important questions that we get asked occasionally. Some from first time users who have already installed and are using MemoPics, and some from people who are thinking of trying it.
PROBLEMS AND SUPPORT
HOW TO GET FURTHER SUPPORT
What if none of these questions addresses my problem? How do I get a hold of you with my question or problem?
If you can’t find the answer to your question, please don’t hesitate to get in touch with us directly at support@memopics.net. We have an experienced support staff eager to help you get comfortable with MemoPics, to help you learn about any new features you’re interested in using, and to hear your suggested improvements for MemoPics.
I got an email from someone that said that they attached a game for me to play, but I’m not getting the option to open MemoPics.
If you are using Apple Mail, MemoPics is automatically opened. Other mail clients (e.g. GMail) might not be able to open MemoPics directly and require you to open the link in Safari. From Safari, MemoPics is also launched automatically.
For more information on how to open a link in Safari from other mail clients than Apple Mail please consult the provider of your mail App.
